Poly AI

Founded by Cambridge scientists, PolyAI transforms customer service with AI-powered natural language conversation. We collaborated to design PolyAI Studio, a web app enabling customers to design conversations and manage powerful dialogue flows in the most simple way.

Human conversations are complex in nature and can take a multitude of different turns. Based on insights from user interviews and workshops, 14islands designed and built an intuitive drag-and-drop canvas to allow smooth construction of AI conversations.

Since its launch, the product has scaled worldwide and PolyAI was listed as one of Forbes most promising AI companies in the world.

“The 14islands team has been instrumental in shortening the time to market of the PolyAI Studio, our low-code conversational AI platform. The design team first helped us iterate over the scope of the first release based on user research, competitive analysis, and rapid usability testing. This was crucial to set the right information architecture and visual language. The tech team then led the implementation before successfully transferring the ownership over to our team. Since then, the Studio became a key pillar of our value proposition and is being used by our customers and partners”

Vincent Dollet, VP of Product